Life at Fort Dunlop

350,000 sq ft let in just nine months at city fringe landmark

Our Challenge

The ultimate business objective was to let 100% of the space at Fort Dunlop (350,000 sq ft) in 36 months.

Different Perspective

Reflecting Fort Dunlop’s new future as a business park with soul, Giraffe created and implemented a creative campaign, Life at Fort Dunlop, which communicated the key features and benefits of Fort Dunlop as a place in whch to work, relax, eat, drink, shop and sleep.

Events were marketed with attention-grabbing methods, such as creating moo shakes to welcome Urban Splash’s signature herd of cows to its grass roof. Lots of community events were arranged and promoted too, including a tea dance for former Dunlop workers.

Even though the story was primarily business, consumer titles and broadcast were considered as achievable as print and web.  Maximum use was made of media relations, ensuring that Fort Dunlop took a major share of voice.  

Result

The most important one: 100% of the space at Fort Dunlop (350,000 sq ft) was let within 12 months of the launch - a full 24 months ahead of schedule. 

  • Publicity totalled 274 press cuttings (including feature pieces in national titles such as The FT, The Sunday Times and major profiles in trade media, including Property Week and Estates Gazette); 14 radio and five TV news and feature pieces
  • Following Giraffe’s successful location placement programme, screenings from Fort Dunlop have included ITN on the day of the Prime Minister’s resignation and BBC1’s Heaven and Earth Show.  Shows such as BBC’s Antiques Roadshow have also demonstrated interest.  
  • The campaign was Silver Winner of the Chartered Institute of PR’s PRide Awards 2006/7 Best Business to Business Campaign and achieved finalist status  for Best Media Relations Campaign and Best Business and Trade Campaign in Chartered Institute of PR’s PRide Awards 2007/8.
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Here's what Nathan Cornish, who's MD of Urban Splash Midlands and South thought about our support, “Letting 350,000 sq ft of office space at a city fringe location is no mean task.  The campaign developed and implemented by Giraffe has been absolutely key to the phenomenal success we have enjoyed in letting Fort Dunlop.  giraffe has always surpassed our high expectations.”

And here's what Matt Long, Associate Director, DTZ Midlands & South West thought, “Given the size of the building at Fort Dunlop, you could have anticipated an advertising spend of close to £100,000.  The fact that only £15,000 has been spent on advertising is testament to the impressive brand building and awareness-raising achieved by Urban Splash and giraffe Communications through the ‘Life at Fort Dunlop’ marketing campaign.”

Google AdWords delivers £2,000+ sales for every £100 invested

Spreading the word for franchise business

Our Challenge

Different Perspective

Sutton Coldfield - audience UK wide Franchising Consultants (B2B) - this client had never thought of using Google to promote their services to a B2B sector looking to franchise their existing business. We created very focused campaigns driving a discerning audience to a specific microsite clearly outlining the benefits & requirements.

Result

Within 2 months our client had seen an exceptional return in business worth in excess of 20:1  - £2,000 of sales for every £100 invested.

Cosmetic dentist enjoys high volume of Google AdWord leads

Smiles better lead generation

This client offers quality cosmetc dentistry from its centres in Birmingham & Blackpool. 

Our Challenge

Cost effectively gain leadsin the top end of the market in Birmingham and Blackpool only.

Different Perspective

We created intelligent campaigns utilising both search & display along with optimising the company's website for enhanced lead generation.  We were careful to specify the exact audience demographic, including pinpointing specific geographic areas to maximise the pay-per-click budget.

Result

Our now has a strong visibilty with their target audience and has received a consistently high number of qualified leads for 50% lower than their anticipated cost.

Google AdWords campaign delivers 55% ROI increase

Calling the shots

Based in South Wales, this call handling and virtual PA service provider needed to target a UK-wide business audience.

Our Challenge

To enable our client to cost effectively compete with their competitors for a strong online presence and share of mind.

Different Perspective

Our priority was to ensure that our client could reduce their existing online marketing costs and their cost per acquisition.

We carefully managed their Adwords campaigns, monitoring their activity closely; refining key words and search terms to maximise its effectiveness.

 

Result

We created a highly effective new route to market for our client, with the result being that after 3 months we achieved a 60% reduction in their ad spend plus a 55% increase in their return on investment.

Integrated launch hits the spot for deli-café

New concept deli-café launched by established Warwickshire-company, Arden Fine Foods.

Our Challenge

Launch Arden’s into the crowded Leamington Spa market, creating awareness, interest, footfall – and sales! Particularly, look to increase morning and late afternoon trade, which are low spend times for cafés. 

Different Perspective

We devised and implemented an integrated marketing campaign which included:

  • The creation of Mamma-Me Time, a campaign targetted at parents/grandparents, which included a special Bambino menu.
  • The creation of Cappu-Chillout, a late afternoon offer targeted at shoppers and office workers
  • A digital element, which included Facebook and Twitter pages
  • Advertising in local lifestyle media
  • PR and photography
  • Special offer flyers, direct mail and the creation of a Loving Arden's loyalty scheme.

 

Result

Arden’s has successfully launched, with sales exceeding its ambitious forecasts.  Perhaps most tellingly, Arden's continues to use giraffe for its ongoing marketing.

Serenely sensational sales for designer brand store

giraffe's launch support key in exceeding sales target

Our Challenge

Successful online designer retailer, Serene Order, also had a high street presence at Touchwood, Solihull.  Our challenge was to raise awareness of Serene Order's move to nearby Mell Square and to increase footfall immediately following the relocation.

Different Perspective

Utilising one stunning image of a scantily clad man and woman, we created a campaign called Revealed, which encouraged Serene Order existing customers and prospects to check out its new store.  This theme was utilised across a wide range of marketing collateral and support that we provided, including:

  • Direct mail to existing customers
  • A launch weekend with flyers and promo staff
  • Editorial and promotions in regional lifestlye media
  • Content updates on Serene Order's website
  • Supplier sponsorship packages
  • People and store photography.

Result

Serene Order’s already ambitious sales target was exceeded by 10%, return visit rates were high, and in addition, new customers were secured.

giraffe’s marketing hit the spot.   From the start, giraffe understood our brand and very cost effectively worked with us to exceed our already ambitious sales targets.” Nad Ahmed, managing director, Serene Order

Extending LG Futures’ reach with the Savings Optimisation Model

giraffe delivers 100% more qualified leads for new product launch

LG Futures provides financial consulting with vision to the public sector.  Pre-empting the reduction in public sector budgets, LG Futures had developed a financial services product that would help local government to quickly identify substantial cost savings.

Our Challenge

Refine the initial concept and develop a name and complete marketing package with which to launch the product at CIPFA, the major sector conference.

Different Perspective

We held a brand workshop with LG Futures in which we identified the features and benefits of the product, along with a name, Savings Optimisation Model, that would resonate with financial directors within local government. 

The strapline, ‘Unlock your savings potential’, was then developed and suitable imagery sourced.  We produced a graphic to illustrate the modular product and used this within the marketing collateral which included: a teaser flyer emailed to delegates the day before the conference; a digital and printed gatefold flyer issued at the conference and in follow up;  a full page trade press ad and a presentation.

Result

Jude Ranasinghe was closely involved with us on developing the product: “giraffe’s development consultancy on the  Savings Optimisation Model was really useful. They asked the right questions, which led us to achieving the best answer. In addition, giraffe’s conference mini marketing plan made our communication with delegates far more effective. 

As a result, we achieved 100% more qualified leads than other conferences we’ve attended.” Jude Ranasinghe, director of consultancy, LG Futures

Looking Good - new brand vision for LG Futures extends its reach

giraffe's brand insight key to company's expansion

LG Futures provides financial consulting with vision to the public sector.  Originally named Local Government Futures, it came to giraffe for a naming strategy that would maintain its recognition with local government, whilst developing its central government portfolio. 

Our Challenge

In addition to providing a naming strategy, we wanted the client to look afresh at their company and to develop a clear vision, essence and strategy.  We thought their exsiting identity didn't work hard enough for them and, as part of the strategic work, wanted to create a cleaner, bolder and more powerful identity.

Different Perspective

Working with the client, we utilised our 5D brand process, in which we were able to define why the company was not just different, but better than its competitors.  We resolved the naming issue by shortening Local Government Futures to LG Futures; as this was still familiar to the company's local government clients, but didn't create a barrier to its potential central government market.

In addition to holding a business strategy and planning day, we used the brand blueprint we had developed to create an identity that was memorable, professional and impactful with the target audience.  From this we produced a range of attractive marketing collateral.

Result

Jude Ranasinghe was closely involved throughout the naming, branding and business planning activities, "It's really quite unusual to find exactly the right strategic, creative and implementation resource that you need within one company.  With giraffe we know that we get the very best consultancy support from experts who care about us and our business.  giraffe's input has been a key factor in our continued expansion." Jude Ranasinghe, director of consultancy and training, LG Futures

Interest SParked in Bristol and Bath Science Park with integrated marketing launch

Quintain chooses giraffe to create impact & secure buy-in for 'scheme to be'

As part of Quintain Estates, SPark a new science park for Bristol and Bath, is in the process of being developed.  A full set of marketing collateral was required to launch SPark at the prestigious National Science Week in Bristol.

Our Challenge

To create interest and excitement in a major scheme that was still in a planning phase.

Different Perspective

With only a name and a logotype to start with, the prioirty task was to work with SPark's wide range of stakeolders to define the SPark brand -  what it would deliver and why it was different.

After defining the brand, we developed a visual identity which included a new font and imagery strategy, visual database and colour palette.  From this, we developed a range of collateral including:

  • A content-managed website that contained key information and imagery
  • A visualisation with a compelling soundtrack of the future development, which was incredibly important in exciting stakeholders about a scheme that wasn't yet built. Aswell as being the focus of the launch, the visualisation is also streamed from the website
  • A powerpoint presentation incorporating graphics, key messages, royalty free imagery we sourced, masterplan images and the visualisation
  • A Masterplan, invitation and other documentation was produced
  • We also provided event management for the launch event.

Result

A strong brand with full stakeholder buy-in was produced (a major achievement given that three universities, a developer, a city council, national associations and an RDA were involved!).

A portfolio of impactful marketing was delivered against exceptionally tight timescales to great acclaim at SPark’s national launch.  The launch of SPark at National Science Week was incredibly successful, with the broad and deep buy-in secured of the many key stakeholders there.

A range of foreign language marketing material also facilitated the international launch of SPark.

Events bring added life to Fort Dunlop

Engaging events key in lettings success

Following Giraffe's launch campaign for the commercial landmark, High Performance Space, Giraffe was challenged by Urban Splash to keep the interest motoring  for the landmark.

Our Challenge

The ultimate objective was to let 100% of the space at Fort Dunlop (350,000 sq ft), in 36 months.  To do so, we needed to keep Fort Dunlop front of mind with a range of audiences.

Different Perspective

We created and implemented a campaign, Life at Fort Dunlop, which communicated the key features and benefits of Fort Dunlop.  Events were a key element in achieving this.  We created a series of events with clear objectives - be they engaging the community or attracting office agents to view the site. Here are just a few examples of the events...

Marketing Society Midlands - Bricks and Brands - acknowledging the importance of marekting professionals in spreading the message, we devised and arranged a presentation by Tom Boxham MBE, chair of Urban Splash, on brand building in the property sector.

National Construction Week 3Rs - Reinvent, Reuse, Recycle - in creating goodwill amongst the construction community, we devised and arranged a day for local schools to come along and work with Urban Splash's architects to redesign Fort Dunlop using their own creativity.

Moo-ving Up - we combined Fort Dunlop's rooftop promenade's opening with the arrival of Urban Splash’s signature herd of cows to its grass roof.  We created an egnaging teannt event, which involved using a traditional ice cream cart to serving delicious organic ice cream and providing moo-shakes.

Care to dance?  As part of its  engagement with the local community, we devised a range of events, including a tea dance for former Dunlop workers. 

Result

Here's what Nathan Cornish, who's MD of Urban Splash Midlands and South thought about our support, “Letting 350,000 sq ft of office space at a city fringe location is no mean task.  The campaign developed and implemented by Giraffe has been absolutely key to the phenomenal success we have enjoyed in letting Fort Dunlop.  Giraffe has always surpassed our high expectations.”

And here's what Matt Long, Associate Director, DTZ Midlands & South West thought, “Given the size of the building at Fort Dunlop, you could have anticipated an advertising spend of close to £100,000.  The fact that only £15,000 has been spent on advertising is testament to the impressive brand building and awareness-raising achieved by Urban Splash and Giraffe Communications through the ‘Life at Fort Dunlop’ marketing campaign.”

Marketing Birmingham in PR training push

Marketing body invests in PR training for its team

Destination marketing organisation (DMO), Marketing Birmingham, commissioned giraffe to provide pr training for its marketing executives.

Our Challenge

Deliver an introduction to PR that was 100% relevant to the DMO's marketing executives.

Different Perspective

The introduction to PR was informative, engaging and relevant.  Whilst learning the PR 'toolkit', delegates interacted with the material by using real life scenarios to maximise the effectiveness of the day.

Result

Marketing Birmingham's former Marketing Officer, Jo Morrison, was a course delegate, "Giraffe's introduction to PR was brilliant.  It gave just the right amount of detail in an easy to follow format.  Whilst having some knowledge of PR before, I now feel well equipped to implement it within my role.  I found the use of real life scenarios for the exercises particularly useful.  Without doubt, 10 out of 10."

An industry-leading website and digital advertising for LG Futures

LG Futures' website is a key information portal for existing and prospective clients.  We worked with LG Futures to design and build an internet presence that positively and professionally positioned the company, whilst providing added value services to its clients.

Our Challenge

Create a clean, professional and capitvating online presence for LG Futures that would equally appeal to its central and local government clients. 

Different Perspective

We saw the creation of an attractive and highly functional website as merely the strarting point. 

We wanted to further enhance LG Future's reputation and increase sales.  So we produced a highly proficient website supplemented with banner ads on LG's website and on key media outlets such as the Public Finance magazine's website.

Result

"We're really pleased with the website delivered by giraffe.  It acts as a powerful reference point for prospects and, very importantly, provides added value services to our clients. 

The website includes banner ads which highlight specific services that we particularly want to promote at set times.  Additionally, because it's an easy to use content managed site, we can quickly and easily update text and imagery ourselves absolutely free."  Jude Ranasinghe, director of training and consultancy, LG Futures

Website and e-brochure delivers for Spencer Swinden

Leisure interior design experts, Spencer Swinden, needed digital marketing collateral to cost effectively raise awareness of how they transform spaces into profitable places.

Our Challenge

Create a website and e-brochure as an effective showcase for Spencer Swinden's work and 'no ego' approach to delivering creative yet commercial schemes.

Different Perspective

We focussed on letting the visual impact of Spencer Swinden's work speak for itself and produced a clean and simple content managed site which showcased its schemes.  This enabled Spencer Swinden to constantly refresh the site at no cost.  Similarly, the e-brochure reflected this 'white space', gallery-like approach.

Result

Mel Spencer is joint founding director of Spencer Swinden, "We couldn't have been happier with the website and e-brochure provided by giraffe.  They really listened to us and supported us all along the way.  giraffe made sure that we had a website and e-brochure that achieved that all important, positive first impression." 

SPark website and streamed visualisation

As part of Quintain Estates, a new science park for Bristol and Bath, SPark, is in the process of being developed.  A full set of marketing collateral was required to launch SPark at the prestigious National Science Week in Bristol.

Our Challenge

Create interest and excitement in a major scheme that was still in a planning phase with the use of visualisations and a website.

Different Perspective

Utilising the identity we developed for SPark, we created a content-managed website that contained key information and imagery

We also created a visualisation with a compelling soundtrack of the future development, which was incredibly important in exciting stakeholders about a scheme that wasn't yet built. Aswell as being the focus of the launch, the visualisation is also streamed from the website and incorporated within powerpoint presentations.

Result

The launch of SPark at National Science Week was incredibly successful, with broad and deep buy-in secured of the many key stakeholders there.  Produced within  very short timescales and to a very small budget, the visualisation was a key element of the launch.  Check it out here

Monteith Scott website, e-brochure and emailer

As architectural interior designers, Monteith Scott required digital marketing material to reflect the excellence and creativity of its work.

Our Challenge

Create a range of digital marketing collateral which reflected the quality of its work and approach.

Different Perspective

Utilising the brand we created for Monteith Scott, we designed and built a range of digital collateral, including a website.

We supplemented the website with an e-brochure for ease of emailing and created a content managed email campaign to drive traffic to the website and prompt contact with Monteith Scott.

Result

Alison Monteith is founding managing director of Monteith Scott, "We're really pleased with the website and e-brochure.  It provides exactly the information required to inform and excite prospects and clients about our work and approach.  The email campaign, similarly, has been really well received and provokes lots of interest in our latest schemes and news.  giraffe really cares about the work it delivers.  As a consequence, we've used them over a number of years now to deliver a range of marketing projects."

Digital delivers for Wolverhampton Development Company

Urban regeneration organisation, WDC, has a wide range of stakeholders which it needs to inform and excite about the development opportunities the city offers.

Our Challenge

Create an easily updatable, compelling online presence that reflects WDC brand's focus of quantifiable delivery.  Create activity that would drive visits to the website.

Different Perspective

We ensured that all of the material created reflects WDC's brand essence of being dedicated to delivery.  We did this by using quanitifiables throughout - whether how many schemes were being delivered, to the amount of jobs to be created.

The website is constantly updated with news items and is a regular port of call for a wide range of stakeholders, including the media.  We felt it important that WDC be one of the first property organisations to use a blog and facilitated this, to great effect. We've also instigated the streaming of material such as visualisations and interactive maps.

As part of its 'push' marketing, we created a content managed email campaign with real-time trackable statistics, including when the email was open; who clicked on it; if it was forwarded and to which addresses.  We also thought it important to create digital advertising, which has been placed in highly relevant online media, such as Midlands Business Insider's e-bulletin.

Result

So successful has been WDC's digital marketing activity that WDC has recently been featured as digital marketing best practise by leading industry media, Estates Gazette. 

Stephen Catchpole is WDC's chief executive, "It took some convincing by giraffe for us to invest in digital media.  However, giraffe's execution of this activity has paid dividends.  Our website is now a regular port of call, my blogs are very popular and we receive substantial contact and positive feedback the day that we issue an email newsletter.  The streaming of material such as visualisations and interactive maps has been a real boost in helping developers imagine their potential schemes in the city."

Facebook campaign brings smile to Optima

Optima Community Association owns and manages over 2,000 homes in Birmingham.   Despite fantastic properties on its books and a market-leading mortgage product, it found that barely any enquiries were being generated.

Our Challenge

Create awareness and secure tenants or buyers for 32 properties worth £4.5 million. 

Different Perspective

We created a Facebook page for the product we were promoting (Flexibuy), and ran a Facebook ad campaign.

This involved identifying the target audiences, creating a landing page and running a pay-per-click account. We also included details on Flexibuy and refreshed Optima's web copy, as we also pushed traffic through to Optima's main site to find out more.

Result

It was the first time Optima had run any campaign on Facebook and they were very pleasantly surprised by the results.  Here's the results that the integrated campaign achieved:

  • 1,000% increased  in properties let/sold
  • 400%  increase in visitors to the open weekends
  • 800% increase in the number ready to commit to purchase
  • For every £1 spent, £4,995 worth of sales were generated.

Integrated campaign delivers optimal results for housing association, Optima

£4,995 sales generated for every £1 invested with giraffe

Optima Community Association owns and manages over 2,000 homes in Birmingham.   Despite fantastic properties on its books and a market-leading mortgage product, it found that barely any enquiries were being generated.

Our Challenge

Create awareness and secure tenants or buyers for 32 properties worth £4.5 million. 

Different Perspective

We devised and implemented an integrated brand and marketing campaign which included the creation of:

  • A naming strategy (Optima had used ‘Rent to Mortgage’ – we created Flexibuy)
  • A brand identity and strapline (the newest, smartest way to buy a home)
  • Bus, press and outdoor advertising
  • A brochure and enhanced location signage
  • An extensive PR campaign, which included a photo shoot, case studies, press release, broadcast and print interviews and features
  • A facebook page and ad campaign and support web editorial
  • An ‘open house’ weekend.

 

Result

It was the first time Optima had run any campaign on Facebook and they were very pleasantly surprised by the results.  Here's the results that the integrated campaign achieved:

  • 1,000% increased  in properties let/sold
  • 400%  increase in visitors to the open weekends
  • 800% increase in the number ready to commit to purchase
  • For every £1 spent, £4,995 worth of sales were generated.

Clearly different sales consultancy for Devonshire Windows

High quality glazing specialist, Devonshire Windows, was keen to increase its domestic and trade sales conversion rates by 10%.

Our Challenge

Produce a sales conversion plan that would deliver a 10% lift in sales within 6 months and could be implemented in-house by Devonshire Windows.

Different Perspective

Our plan started with an immersion day with key members of staff to get under the skin of the business. We then utilised the 7Ps of marketing, combined with a SWOT analysis and a review of Devonshire Windows' in-house resource to create a customer value and input map

From this, we produced a plan that maximised the return on investment from both trade and consumer marketing.  The plan comprised sections which included the following, and was supported with a one page 'at a glance' activity timeline:

  • Know who you are (brand vision, values and presence; company structure and naming)
  • Know where you are (management information system with which to benchmark and measure and CRM system to manage customers, prospects and intermediaries)
  • Know who you're targeting (reviewing qualifying criteria; maximising the minimal available resource with the introduction of a proactive and reactive strategy; more intelligent use of proximity and referral marketing; exciting ideas to interest and build relations, such as Bacon Buttie Wednesday and Trade Counter Showcase)
  • Measuring success (assessing current conversions and methods to measure ROI from marketing activity and by department and sales team members).

Result

As md of Devonshire Windows, Darran Round is already seeing positive results, "We thought giraffe's sales conversion plan was spot on.  It made sense and only contained activity we could quickly, easily and cheaply implement. 

Within just a month of implementing the recommendations, we've attracted new customers, increased our conversion rates and created a new-found enthusiasm within the company.  

The first bacon buttie morning attracted many existing customers, and importantly several prospects - who've all placed orders.  We see this as the start of an exciting period of growth in a very challenging price-driven market - which wouldn't have happened without giraffe's input."

Branding with business impact for Monteith Scott

New brand significant factor in company's expansion

Commercial interior designers, Monteith Scott, were passionate about the great work they produced for their clients.  They had a corporate identity, but didn't feel that this reflected the calibre of their work or the dedication with which it was delivered.

Our Challenge

Work with Monteith Scott to define why they were different and communicate this in a compelling and impactful way.

Different Perspective

We used our 5D brand process (Discover, Define, Design, Deliver, Demonstrate) to create a brand blueprint for Monteith Scott. The blueprint comprised elements including: features; benefits; personality; values; strapline; descriptor and essence. 

This was then visualised as an identity that comprised logotype; font and colour palette.  Within the styling, we incorporated a speech marks device which provided a way to frame Monteith Scott's schemes, enabling "their work to speak for itself."

Reflecting Monteith Scott's ability to "feel space", we also incorporated a range of  visual 'textures' within the identity, from metallic flooring to ceramic tiles.

Result

From the brand guidelines, we produced a range of marketing collateral that reflected Monteith Scott's essence of delivering creative certainty.

Alison Monteith is founding managing director of Monteith Scott, "Giraffe's input into our business has been a major reason for our expansion and newfound confidence.  Their objective and expert consultancy has given us a fresh insight and also the tools with which to go out and market ourselves effectively.  Not only are they a joy to work with, they really care about us and our business."

 

 

 

Monteith Scott premieres re-brand

Gallery showcase the perfect spot to launch new look and vision

Architectural interior designers, Monteith Scott, were keen to launch their new brand, created by giraffe.

Our Challenge

Launch Monteith Scott's rebrand to the property market.  In doing so, excite and inform the market about the depth and breadth of schemes completed by Monteith Scott.

Different Perspective

Always proud to flout convention, entertainment included a didgeridoo player, food comprised cupcakes and Monteith Scott-branded sticks of rock and refreshments were delivered from a large pink wheelbarrow!

The walls were adorned by imagery from Monteith Scott's impressive portfolio and Alison's brief speech reinforced the depth and breadth of schemes delivered by the company.  Added ambience was delivered by hurricane lamps dotted around the space.

Result

More than 100 clients and property movers and shakers help Monteith Scott to celebrate the launch of their re-brand.  The event was considered a major success by all. 

 

Cold call training dials success for Monteith Scott

Monteith Scott 'calls in' the sales experts

Architectural interior design practice, Monteith Scott, specialises in delivering creative certainty for its wide range of clients.  Having recently expanded, the company was keen to build upon its success by generating more sales.

Our Challenge

With established clients ranging from TUI to the Royal British Legion, the company delivers successful schemes across office, leisure and retail sectors.  Its objective was to increase knowledge of this amongst key players in these sectors and to create more of a dialogue.

It already produced a well-received postcard and e-bulletin and was keen to build upon this contact in the most cost effective way

Different Perspective

Giraffe's Win-Win training fit the bill perfectly.  It combines best practice methodology with a bespoke approach that means the day is 100% tailored to your needs.

There's lots of chance for you to practise in a supportive environment, using real-life scenariosThis ensures that when you put the theory to the test, you're well prepared and have a greater chance of success.

Win-Win training is a full day course that is book-able by contacting giraffe.  It includes a useful manual and follow up support to ensure you're fully equipped to achieve results.  The course has a maximum of six delegates and is led by giraffe's MD, Sarah Hughes.  Click here for more information on extending your reach.

Result

Alison Monteith is the founding managing director of Monteith Scott, "I've always thought of cold-calling as a necessary evil - and still do!  But after benefitting from Giraffe's Win-Win training, I now know how to make every call really count.  I've found that the pain isn't as bad when you're at least achieving results!

The difference for me was that the training was completely geared to our business and our personality.  Well structured, it combined theory with lots of practice.  Making and taking cold calls gave us a real insight into what the recipient wants from you.

What I also found to be invaluable was knowing what to say when someone says they're not interested - sometimes without even hearing what you have to offer!  It's a really useful way to test out why someone should listen to you.  10/10 - a great course and a very worthwhile investment."

giraffe’s cold call training winning formula for Spencer Swinden

Spencer Swinden now happy to call the shots

Transforming spaces into profitable places is Spencer Swinden's business. As talented interior design specialists to the leisure industry, they wanted to raise awareness of the services they offer and the results they deliver.

Our Challenge

Spencer Swinden's co-directors, Mel Spencer and Martin Swinden, wanted to increase awareness of their company by intelligently using direct marketing.

One of the most cost effective ways of reaching people and building relationships is simply to call them.  It was important to Spencer Swinden that they received telesales training that wasn't in any way pushy, but did deliver results.

Different Perspective

  • Giraffe's Win-Win cold call training fit the bill perfectly.  It combines best practice methodology with a bespoke approach that means the day is 100% tailored to your needs.

There's lots of chance to practise, using real-life scenarios so that when you put the theory to the test, you're well prepared and have a greater chance of success.

Win-Win training is a full day course that is book-able by contacting giraffe.  It includes a useful manual and follow up support to ensure that you're fully equipped to achieve resultsClick here for more information on extending your reach.

Result

Mel Spencer, co-director of Spencer Swinden, thought the training was excellent, "I'd always dreaded the thought of making cold (or even warm!) calls because I thought it would be an awful experience. 

However, we knew that we needed to get to grips with this as it can be a very powerful way to sell.  The Win-Win training was a revelation.  It gave us a structured framework and illustrated that a sales call can (and should) be a good experience for both the caller and recipient.

We now have a proven method for introducing ourselves with impact, and closing with effectiveness.  I especially valued the amount of interactivity within the workshop.  We used real life scenarios so that we were already well practised when we came to make the 'real' calls, which was a big confidence booster.

The support manual we received as part of the day has been a really useful aide memoire.  And what's brilliant is that we can also contact Giraffe for follow up support at any time.  I'd highly recommend it."

Corking launch for Vinappris

Giraffe launches world first - a direct response TV channel, website AND wine bar

Located within the iconic Fort Dunlop in Birmingham, Vinappris, is a world first: a combined wine bar and TV studio and a direct response wine TV channel.  We were charged with launching Vinappris to the West Midlands market. 

Our Challenge

 The campaign needed to achieve the following:

  • Raise awareness of the Vinappris brand and offer
  • Create interest in the Vinappris ethos and product
  • Provoke a desire to visit the wine bar and web site
  • Compel purchasing the wine – via the wine bar, web site or direct response TV.

Different Perspective

The launch was supported with a comprehensive media pack and a total of 8 media briefings were held.   Given that Vinappris’ chief executive and finance director were local brothers, regional business journalists were also targeted. 

High quality photography in the wine bar and TV studio was directed by Giraffe to support a launch release, which led on the world-first angle and Midlanders becoming ‘celebrity quaffers’ thanks to the TV studio within the wine bar.

Giraffe penned the term grape guru and, building upon the current love of celebrity, the phrase, celebrity quaffers, encouraging  footfall to the wine bar in order to appear on TV.  

Giraffe secured BBC's Radio WM to come to Vinappris for a live on air 'tasting'.  Overcoming the challenge of wine tasting at 8am, Giraffe invited Vinappris’ Chief Executive to conduct a tasting of a Vinappris cappuccino, describing what he’d be looking for in a drink.  Factors such as ‘nose’,’ colour’, and ‘clarity‘ were discussed!

Result

The 100% positive, on-message publicity generated a circulation and listenership of 972,204, a reach of 4,267,296, resulting in an advertising value of £22,786 (excluiding radio coverage).  Blanket regional print coverage (primarily features) was secured in the following media:

  • Birmingham Life
  • Birmingham Journal
  • Cityliving
  • Selectliving
  • Birmingham Mail
  • Chamberlink
  • Birmingham News
  • Midlands Business Insider
  • Great Barr Observer
  • Birmingham News
  • Sandwell Chronicle
  • BBC Radio WM outside broadcast
  • Sutton Coldfield Observer
  • Icbirmingham.com
  • An opportunity was secured for Vinappris to have a monthly wine column in Birmingham Life.

100 people also attended the launch party.

Towering sales figures for Rotunda

£25 million sold in a record-breaking 20 minutes

giraffe was approached by the visionary developer, Urban Splash, to launch the reinvented Rotunda landmark in Birmingham to the regional consumer market as a vital living space of 232 premium apartments.

Our Challenge

More than 100 media, style influencers, stakeholders and loyalty customers attended ‘Rotunda Premiere’.  Organised by giraffe, the evening was used to launch Rotunda with the first showing of a cool promotional DVD (which was also posted in advance to all TV channels).

The launch was supported with a comprehensive media pack which comprised high quality CGIs, a fun and interesting fact pack and biographies.  A pre-launch release was issued to support the DVD premiere and numerous media briefings were arranged.

Creative feature synopses were produced, along with reader competitions to win a weekend in Urban Splash’s showcase apartment in Manchester. 

Different Perspective

giraffe developed a campaign, Iconic Instances, with which to gain publicity for Rotunda and build a sense of excitement and anticipation for the sales day.

Featuring the ‘emerging icons’ identified by giraffe. the events devised by us included an ‘Urban Fusion’ dance evening, an architectural debate and an architectural tour, each of which generated their own publicity and were well attended.

The issue of material was carefully planned, with much of it provided on an exclusive basis in order to generate larger feature pieces, followed by a more universal distribution.  With the primary target being regional coverage, we also revised all regional publicity material to maximise the secondary target of national and trade media.

Result

Without doubt, the biggest result was that all of the apartments were sold within a record-breaking 20 minutes of the sales launch!  Other quantifiables:

  • A circulation of 5.43 million, with an AVE equivalent value of £196,586 of print value alone was achieved
  • Publicity included 48 features and 48 news pieces in regional titles and web sites, 7 radio news (with several bulletins each day) and 4 TV  feature pieces, including feature pieces in national titles such as The Financial Times, The Sunday Times and the Daily Mail and major profiles in key trade press
  • Traffic to urbansplash.co.uk (the main route for enquiries) increased by 40% in the run up up to the sales launch.

Here's what Lisa Ashurst, head of communications for Urban Splash, thought: “The sales launch for Rotunda was incredibly important to Urban Splash; it had to be a success to mark our first entry into the West Midlands. 

There is no doubt that the PR campaign delivered by giraffe played a very significant role in its success, not just in terms of the physical sales delivered - £25m in 20 minutes - but in terms of establishing the reputation of Urban Splash in a brand new region as it business grows from its north west base.”  
 
 

Iconic instances at Rotunda

Intelligent positioning key to landmark's successful awareness and sales

giraffe was approached by the visionary developer, Urban Splash, to launch the reinvented Rotunda landmark in Birmingham to the regional consumer market as a vital living space of 232 premium apartments.

Our Challenge

Raise awareness of Rotunda and Urban Splash, by intelligently positioning the company and property as modern and original.

Different Perspective

giraffe developed a campaign, Iconic Instances, with which to gain publicity for Rotunda and build a sense of excitement and anticipation for the sales day.

Featuring the ‘emerging icons’ identified by giraffe. the events devised by us included an ‘Urban Fusion’ dance evening, an architectural debate and an architectural tour, each of which generated their own publicity and were well attended.

The issue of material was carefully planned, with much of it provided on an exclusive basis in order to generate larger feature pieces, followed by a more universal distribution.  With the primary target being regional coverage, we also revised all regional publicity material to maximise the secondary target of national and trade media.

Result

Without doubt, the biggest result was that all of the apartments were sold within a record-breaking 20 minutes of the sales launch!  Other quantifiables:

  • A circulation of 5.43 million, with an AVE equivalent value of £196,586 of print value alone was achieved
  • Publicity included 48 features and 48 news pieces in regional titles and web sites, 7 radio news (with several bulletins each day) and 4 TV  feature pieces, including feature pieces in national titles such as The Financial Times, The Sunday Times and the Daily Mail and major profiles in key trade press
  • Traffic to urbansplash.co.uk (the main route for enquiries) increased by 40% in the run up up to the sales launch.

Here's what Lisa Ashurst, head of communications for Urban Splash, thought: “The sales launch for Rotunda was incredibly important to Urban Splash; it had to be a success to mark our first entry into the West Midlands. 

There is no doubt that the PR campaign delivered by giraffe played a very significant role in its success, not just in terms of the physical sales delivered - £25m in 20 minutes - but in terms of establishing the reputation of Urban Splash in a brand new region as it business grows from its north west base.”  
 
 

Dwelling on success for furniture retailer

As part of its intensive expansion programme, contemporary furniture retailer, Dwell, approached giraffe to launch its Birmingham store at Fort Dunlop.

Our Challenge

Our brief was to launch Dwell in Birmingham, creating awareness of the Dwell offer and encouraging footfall at its Fort Dunlop store.

Different Perspective

Based upon our creative of 'Pinch me' prices, we created a launch event and local media relations campaign.

Result

The launch event was attended by over 200 people, with guests including key movers and shakers in the region, interior designers, property developers and media. Regional media coverage secured included 69 magazine and City Living, key lifestyle magazines.

Broadcast bonanza for Experience Nottinghamshire

giraffe delivers blanket national broadcast coverage for destination brand

Destination marketing organisation, Experience Nottinghamshire (EN), charged giraffe with securing national broadcast coverage for the launch of its new city and county brand.

Our Challenge

  • Raise awareness of the new brand for Nottinghamshire, highlighting the region's key selling points
  • Create interest in Nottinghamshire as a business and leisure tourist destination
  • Create desire and compel people to visit Nottinghamshire as a consumer or business.

Different Perspective

A new regional identity is not normally of interest to the media, so we needed to be extremely creative and resourceful.  Having fully explored the new identity and its selling points, we crafted a number of compelling national debate 'broadcast packages'.  Examples included:

The end for Robin Hood?  As Nottinghamshire launches its new city and region brand, is it time for Sherwood’s hero to pack away his green tights? 

  • Will Nottinghamshire’s new brand mean the end of the line for Maid Marion, lace-making and Torvill and Dean?  
  • Focussing on developing the city and region as an emerging top leisure and business destination, will Nottinghamshire’s bosses abandon Nottinghamshire’s much-loved assets?
  • 

Cultural renaissance for UK cities continues - but will Nottingham be the next Glasgow? As Nottinghamshire today launches a new city and region brand and an ambitious plan to rival the likes of Barcelona, Dublin and Glasgow:

  • How far have UK cities come in promoting their rich cultural heritage and modern attractions? 
  • Would Londoners or overseas visitors pay a visit to any of the recently re-branded northern cities?

Each was supported with a range of interesting spokespeople, including EN’s chief executive, Purple Circle (the branding agency) and Pete Dredge (a renowned local cartooninst).  The news hooks were reinforced with a branded hot air balloon launch and the presence of Robin Hood and his band of merry men (and Maid Marion of course).

Result

We secured blanket national broadcast coverage (a mixture of live outside broadcasts, interviews and pre-recorded items), a snapshot of which is given below. 

  • BBC Business Breakfast - live outside broadcast over a 3-hour period
  • BBC 1 – one o clock news – interview with EN's marketing director
  • BBC2 – Working Lunch – interview with EN's chief executive
  • BBC Radio 4 – The Today Programme – interview with EN's chief executive
  • BBC Radio 5 Live - news item
  • BBC Radio 5 Live – Anita Anand show interview with EN's chief executive and marketing director
  • BBC Radio 5 Live – interview with Patrick Nelson – chief executive of Notts County FC
  • BBC Radio 5 Live’s ‘Up Late’ – interview with EN's Chief Executive
  • BBC Radio 4 – You & Yours – report using range of sourced interviews
  • BBC News 24 - news report
  • Sky TV - news report
  • BBC Radio 1 - news report
  • BBC Radio 2 - news report
  • BBC Radio 5 Live - news report
Urban Splash

Client: Urban Splash

What we did